All workshop presentations received by IAHSA have been posted. For sessions with multi-media content, please contact IAHSA if you wish to obtain a copy of the media file.

• 8-B: CEO Roundtable Discussion for Chief Executive Officers
• 9-B: The Therapeutic Case for Environmentally Sustainable Design in Aged Care Buildings
• 10-B: Driving Business Results through Facility Management Excellence
• 11-B: Financial Considerations in Culture Change
• 12-B: The Silent Generation: New Consumers, New Challenges, New Opportunities
• 13-B: Dementia Special Care: What is Standard?
• 14-B: Sensors, Software & Relationships: Re-Establish Natural Caregivers' Roles

• 22-D: Building Effective Business Alliances
• 23-D: The Polder Model of Care
• 24-D: Resident Safety = Facility of Choice
• 25-D: The Importance of a Resident-Centered Focus in Nursing Home Care
• 26-D: Consumer Segmentation in Housing and Care Matters
• 27-D: Making Cognitive Stimulation Exercises Habit Forming for Seniors CANCELLED
• 28-D: Technology, Care & Older Consumers

• 36-F: M*POWER: Speeding the Deployment of Services to the Disabled & Elderly
• 37-F: Care Ambassadors: Promoting a Positive Image of the Care Workforce
• 38-F: Creating Safer Environments for the Aged Care Workforce
• 39-F: Change Not Our Dividing Line: Our Common Ground
• 40-F: Look Who's Driving: Resident Driven Solutions
• 41-E: Horticulture Therapy Can Grow More than Plants for Those with Dementia
• 42-E: Building a Community e-Health Infrastructure

8-B: CEO Roundtable Discussion for Chief Executive Officers
Facilitator: William T. Smith, President & CEO, Aging in America, Inc., Bronx, NY, USA

• Share your latest challenges and successes with a diverse group of peers
• Learn how your colleagues and other leaders in aged care are working to provide quality housing and health care for seniors
• Explore key management and operational practices, as well as discuss leadership and management skills

9-B: The Therapeutic Case for Environmentally Sustainable Design in Aged Care Buildings
David Lane, Group Chairman, Thomson Adsett Group, South Brisbane, QLD, Australia; Anne Warren, Director, Thomas Adsett Group, Sydney, NSW, Australia

• Hear about the therapeutic, practical, financial, and environmental benefits to using environmentally sustainable design parameters (ESD)
• Discuss a multitude of critical issues such as the use and reuse of water, sunlight and solar gain, heating, cooling and choice of building materials
• Realize the significant benefits that can be achieved in the delivery of care and residents' quality of life in ESD senior communities

10-B: Driving Business Results through Facility Management Excellence
Jo-Anne Kempe, President, and Josh Malbogat, Account Executive, Windmill Software Inc, Toronto, ONT, Canada

• Understand how a strategic, data-informed, and well-executed approach to facility management contributes to the achievement of key financial, operational, and human resource objectives
• Learn how to bridge the gap between goals and a disciplined execution of corrective and preventative maintenance and achieve tangible business results
• Appreciate how intelligent use of existing technology can be leveraged to meet your goals in an efficient and cost-effective way

11-B: Financial Considerations in Culture Change
Vernon Feather, AIA, Principal, SFCS, Roanoke, VA, USA; Lorraine Hiatt, Planner, Environments for Aging, New York, NY, USA; Jarrod Leo, Senior Manager - Healthcare Consulting, Parente Randolph, LL. Harrisburg, PA, USA

• Discuss how staffing and operations in culture change and person-centered care models differ from the traditional medical model of long term care
• Understand how a person-centered care model can be cost neutral compared to a traditional model
• Explore how variations within person-centered care models affect staffing and operations costs

12-B: The Silent Generation: New Consumers, New Challenges, New Opportunities
Mary Kathryn S. Burke, President/CEO, White Horse Village, Inc., Newtown Square, PA, USA; Gene Dolloff, Chairman, Morrison Senior Dining, Wayne, PA, USA; Douglas A. Tweddale, CEO, Foulkeways at Gwynedd, Gwynedd, PA, USA

• Receive a briefing on profiles of the "Silent Generation" including their education, affluence, travel and life experiences, along with how they filter buying decisions through four key expectations: trust, control, choice, and value
• Consider how established providers need to reinvent their products and services in response to this new generation of residents and their different wants, expectations, and challenges
• Hear, through a case study format, how two American retirement communities have applied a "Silent Generation Filter" to successfully guide them through their physical, programmatic and cultural transformations

13-B: Dementia Special Care: What is Standard?
Christine MacDonell, Managing Director, CARF-CCAC, Washington, DC, USA

• Identify key elements of successful programming for persons with Alzheimer's disease and other dementias
• Understand how to utilize principles of performance improvement to ensure ongoing quality for program participants and staff
• Learn about the components of a successful education program for staff caregivers, along with how to involve family members in programming

14-B: Sensors, Software & Relationships: Re-Establish Natural Caregivers' Roles
Lydia Lundberg, Owner, Elite Care, Milwaukee, OR, USA; Eric Tangalos, Professor of Medicine and Chair of Primary Care Internal Medicine, Mayo Clinic, Rochester, MN, USA

• Realize how adult children can regain their natural role of care giving, remotely, thru comprehensive sensor arrays and mindful programs
• Hear about a universal platform where many different devices and/or software applications can reside and work together, including how discovery software can analyze internally collected or third party data for pertinent information, as well as suggest actions to reduce the chances of catastrophic events
• Consider a physician's view on technology, environment and dementia, where the goal is to create an environment where a person can function with minimal failure and maximal use of retained abilities

22-D: Building Effective Business Alliances
D. Wayne Langley, VP, Sodexho Senior Services, Thornton, CO, USA

• Realize the key reasons for seeking strategic business relationships
• Identify the advantages of aligning with companies whose values you understand
• Discuss the advantages of developing mutually beneficial relationship incentives

23-D: The Polder Model of Care: Challenging the Nursing Shortage in Aged Care
Petra Neeleman, CEO, DutchCare Ltd., Carrum Downs, VIC, Australia

• Learn about a model of care without nurses as the central focus
• Discover how to operate a high care facility without 24-hour nursing staff
• Appreciate how this model can ensure that residents receive high quality care and staff work in safe environments and systems

24-D: Resident Safety = Facility of Choice
Sharon Fine, President, and Maria Moreno, Senior Vice President, Aon Association Services, Washington DC, USA; Bruce Dmytrow, VP, CNA HealthPro, Chicago, IL, USA; Marcia Greenfield, Senior Legislative Counsel, AAHSA, Washington, DC, USA

• Hear from organizations operating in different countries on how they have become facilities of choice by making resident safety a top priority
• Review the key characteristics of a proactive resident safety program
• Explore ways in which Enterprise Risk Management can play an important role in your organization's resident safety, financial and operational goals

25-D: The Importance of a Resident-Centered Focus in Nursing Home Care
Robyn Stone, Executive Director, Institute for the Future of Aging Services, Washington, DC, USA; Barbara Bowers, Professor, University of Wisconsin School of Nursing, Madison, WI, USA; Melanie R. Krause, Predoctoral Trainee, University of Wisconsin School of Nursing, Madison, WI, USA

• Receive an overview on why cultural transformation must contain a strong focus on knowledge-based clinical interventions and a strong focus on resident-centeredness
• Consider findings from two research studies including one focused on pain management practices in five Australian long-term care facilities, along with another focused on resident-centered care in three U.S. nursing homes
• Participate in a discussion on the challenges in providing resident-centered care and how providers might turn to comparative international research to further explore this issue

26-D: Consumer Segmentation in Housing and Care Matters
Freek Lapre, Manager, Com4Life, Hank, the Netherlands; Douwe Reitsma, CEO, The SmartAgent Company, Leusden, The Netherlands; Charles Laurey, CEO, Vierstroom, Gouda, The Netherlands; Evelyn Hello, Senior Research consultant, Smart Agent Company, Leusden, The Netherlands; Marjo Ligthart, CEO, and Arnoud van Dorth, Senior Executive Marketing, and Christina Bierma, Director communication and marketing, Omring, Hoorn, The Netherlands

• Develop insights on cutting-edge consumer segmentation in senior housing and aged care
• Consider transferring market-based research knowledge to the field of housing and care for senior populations
• Hear about operational experiences on implementing changes based on research results

27-D: Making Cognitive Stimulation Exercises Habit Forming for Seniors
SESSION CANCELLED

28-D: Technology, Care & Older Consumers: Tomorrow's Dreams, Today's Realities
Sharon Brooks, President, SB&A, Richmond, VA, USA; Daniel Gold, COO, Living Independently / Quiet Care Systems, New York, NY, USA; Rosemarie Rae, Executive Vice President of Organizational Services and CFO, Volunteers of America, Housing Division Corporation, Eden Prairie, MN, USA

• Gain an understanding of how technology is being utilized by seniors, families and caregivers today, along with initiatives currently underway
• Explore the possibilities for reducing the cost and enhancing the quality of care in the future through innovations in technology
• Consider scenarios that would allow technology to advance rapidly enough to meet the needs of aging populations and how technology is best communicated to seniors and their families

36-F: M*POWER: Speeding the Deployment of Services to the Disabled & Elderly
Ole Martin Winnem, Senior Research Scientist, SINTEF Health Research, Trondheim, Norway

• Consider how emerging technologies and their integration in home environments represent an important enabling factor for the design and development of virtual support communities
• Learn how M*POWER, a pan European initiative, is implementing an open platform to simplify and speed up the tasks of developing and deploying services for the elderly and those with cognitive disabilities
• Review M*POWER's results, as well as share your views and debate the opportunities and threats that the market for M*POWER services will face in the near future

37-F: Care Ambassadors: Promoting a Positive Image of the Care Workforce
Denise Harrison, Care Ambassador Project Manager, and John Nash, SW Regional Development Manager, Skills for Care, Weymouth, Dorset, England, UK; Annie Sinnott, Director, Tovic Limited, Leigh, Dorset, England, UK; Katie Bennett, High Dependency Care Worker, Agincare, Bridport, Dorset, England, UK
The Care Ambassador team thanks delegates who attended their session, and if you would like to stay in touch and receive further updates please email Denise Harrison.

(please contact IAHSA for a copy of this presentation)

• Gain an awareness of the issues surrounding the creation of a 21st Century workforce
• Realize the importance of celebrating and valuing staff to generate a feel-good factor throughout the workforce and enhance service delivery
• Analyze knowledge covering a broad range of innovative recruitment initiatives, along with the basis of an international workforce strategy

38-F: Creating Safer Environments for the Aged Care Workforce
Guy Fragala, Sunrise Medical, Northboro, MA, USA; Pamela Rose, Chartered Physiotherapist, UK

• Discuss the aging workforce in the healthcare industry and consider how capable these workers will be to continue with the physically demanding tasks involved in providing direct care
• Understand how the concepts of ergonomics can be applied to the direct care environment to better accommodate aging workers for the benefit of staff and residents
• Learn about process approaches that will consider new technologies and integrate these new technologies into the environment of care

39-F: Change Not Our Dividing Line: Our Common Ground
Helen Guthrie, Project Manager, Anglican Retirement Villages, Sydney, NSW, Australia; Rebecca Neth-Townsend, President, Covenant Solutions, Mercer Island, WA, USA; Margaret van Zyl, Executive Director, Pietermaritzburg & District Council for the Care of The Aged, Pietermaritzburg, South Africa

• Participate in a discussion of cross-cultural comparisons of global aging and aged care
• Examine research findings and explore real life examples of organizations and their ongoing journeys with change
• Be better prepared to participate in organizational change and enhance person-centered care

40-F: Look Who's Driving: Resident Driven Solutions
James Bernardo, Executive Vice President and Chief Operating Officer, Presbyterian Homes, Inc., Camp Hill, PA, USA; Gregory Scott, Partner, Reese, Lower, Patrick & Scott, Ltd., Architects, Lancaster, PA, USA

(please contact IAHSA for a copy of this presentation)

• Learn how effective listening skills during resident focus groups and surveys can have a profound and positive outcome on program development
• Investigate new and innovative trends in wellness, nutrition and ageing services, across the entire continuum from nursing care through and including independent living and community based services
• Explore actual case studies that illustrate the successful applications of innovation in practice

41-F: Horticulture Therapy Can Grow More than Plants for Those with Dementia
Donna McAleer, President & CEO, and Patricia Vuolo, Vice President, Clinical Affairs, Elant Inc. Goshen, NY, USA; David Rule, President & CEO, Muskegon Community College, Muckegon, MI, USA

• Hear about the program elements and the practical strategies used when implementing a successful year round horticulture therapy activity program for residents with behaviors secondary to dementia
• Understand Explain the assessment strategies used to measure resident behaviors
• Discuss outcomes obtained with residents in the dementia study

42-F: Building a Community e-Health Infrastructure
Craig Lehmann, Dean/Professor, Stony Brook University, Stony Brook, NY, USA

• Explore socioeconomic, cultural and linguistic barriers when creating an e-health technology community
• Realize the importance of linking existing resources of community partners that are fragmented and underutilized
• Appreciate the health, social and economic benefits of an e-health technology community